Can I return an item?
At Hooray!we care about making you happy. However, given the limited quantities
and seasonality of the designer clothes we offer: RETURNS MUST BE MADE WITHIN
14 DAYS OF RECEIPT. You may return unused items or clothes in their original
condition with all tags attatched. Returns or exchanges must be post marked within
14 days of receipt of the item. Please allow 30 days for ANY refunds or credits to be
processed and appear on your statement.
We DO NOT accept the return of the following items: swimsuits, personalized
items & END OF SEASON CLEARANCE. End of season clearance can be exchanged
within 14 days of receipt ONLY for a size exchange IF available. NO REFUNDS OR CREDITS
WILL BE GIVEN TO END OF SEASON CLEARANCE. We ask that you phone us for your
request and we can check stock for you immediately to see if a size is available.
All sales become final 14 days after you receive your item.
Where do I mail my exchange or return?
Ship all returns or exchanges to:
103 State Street
Newburgh, Indiana 47630
Please understand that we are NOT responsible for for lost or stolen merchandise.
We suggest that packages be insured and have a tracking number
to ensure proper delivery of your merchandise.
What is the sales tax in Indiana?
A sales tax of 7% will be added to all orders shipped within the state of Indiana.
How do PRE-ORDERS work?
Pre-orders are advance purchases made on merchandise that is not yet in stock, but is scheduled to ship at a future date. As you place your order, these items are reserved for you and taken from our available stock. We then ship your order when the merchandise has arrived in our store. Delivery dates are an estimation given to us by the manufacturer and we have no guarantee of the actual date.
WE OFFER TWO OPTIONS FOR PRE-ORDERS:
Option 1: is to simply pay in full and check-out as normal.
Option 2: is to select your items and during check-out type "preorder50" in the coupon code box and a 50% deposit will be made. The remaining 50% balance is to be made before the items are shipped to you. We will send an invoice to you once the merchandise is IN THE STORE. You will have one week to pay the balance before the pre-ordered items return to our store inventory.
Preorders are fully returnable for exchange or refund within 14 days of delivery to you.
THE ENTIRE ORDER MUST BE COMPLETE BEFORE THE ORDER IS SHIPPED. IF YOU WOULD LIKE YOUR ORDER BROKEN UP AS IT ARRIVES, THERE WILL BE ADDITIONAL SHIPPING CHARGES FOR EACH ORDER SHIPPED. THIS REQUEST MUST BE NOTED ON YOUR ORDER.
In a nutshell...we do nothing with your personal information. We are committed to protecting your privacy and providing a secure shopping environment. Hooray! only collects information for the purpose of processing your order. We will never share your information with a third party unless required to do so by law.
Our site uses a secure server to process all credit card payments. Orders are encrypted using the most advanced SSL (secure socket layer) technology so you can be sure your credit card information travels the web securely.
Our use of "cookies" within our online store is for your convenience should you return to our store on a regular basis. Our cookies do not contain any information that is personally identifying.
I see that Hooray! has a site-safe certificate. What does that mean?
Yes, we provided authoritative creditials to validate that we are a real business. And, Hooray! has been approved for secure 128 bit on-line transactions. And, to receive this certificate Hooray! submitted oodles of paperwork (documents) to show we are indeed a valid organization. We hope to alleviate any doubts about shopping smaller and less known websites. We certainly have better customer service!
Still more questions?
Our goal is to make sure you are completely satisfied with your purchase! Please don't hesitate to phone or e-mail us if you have a question. We are happy to help and want you to enjoy your experience so much that you will tell your friends to shop with us too!